Return & Refund

At RoomUpDecor, your satisfaction is very important to us. We understand that sometimes plans change or an item may not meet expectations. This policy explains our order cancellation, return, and refund process in a clear, fair, and customer-friendly way.

Order Cancellation Policy

Cancel or Modify Within 12 Hours

You may cancel your order or update your shipping address within 12 hours of placing the order.
Please contact us as soon as possible at support@roomupdecor.com.

Cancellation Status

Before Shipment:
If your order has not yet shipped, you may cancel it for a full refund.
After Shipment:
Once the order has been shipped, it cannot be canceled.

Returns & Exchanges

Return Timeframe

You may request a return or exchange within 30 days of receiving your order.

Item Condition

Items must be:
- Unused
- In original condition
- In original packaging

Reasons for Return

Quality Issues (Defects or Damage):
- If your item arrives damaged or has a manufacturing defect, RoomUpDecor will cover the return shipping cost.
Other Reasons (Change of Mind, Style Preference, etc.):
- Return shipping costs are the responsibility of the buyer.

Return Address Instructions

Do not send returns directly to the address on the package label.
Please contact our customer service team first to receive the correct return address.
Sending items without authorization may result in processing delays or refusal.

📧 Contact us at: support@roomupdecor.com

Refund Policy

Inspection Process

Once we receive your returned item, our warehouse team will inspect it carefully.
We will notify you once the return is approved.

Refund Method

Approved refunds will be issued to your original payment method.

Refund Processing Time

Refunds are typically processed within 5–10 business days after return approval.
Please note that your bank or payment provider may require additional time to post the refund.

Important Notes

Please inspect your package upon delivery and report any issues before signing for it.
Unauthorized returns sent to the package label address will not be processed.
We do not charge hidden fees and do not require any subscriptions to shop on our website.

Our Commitment to You

We want you to shop with confidence at RoomUpDecor.
Whether it’s adjusting an order within 12 hours, resolving a quality concern, or assisting with a return, our team is here to ensure your home décor shopping experience is smooth, fair, and worry-free.

If you need help at any step, please contact us anytime at support@roomupdecor.com