Purchase Information

At RoomUpDecor, we want your shopping experience to feel simple, clear, and reassuring. This page explains what to expect when purchasing our decorative pillows and cushions—so you can shop with confidence and enjoy your space more.


About Our Products

RoomUpDecor specializes in decorative cushions and pillows designed to add comfort and style to everyday spaces, including:

  • Living rooms and bedrooms

  • Garden, patio, and outdoor seating areas

  • Reading corners, sofas, and lounge chairs

Each product is selected with everyday use in mind, balancing comfort, durability, and thoughtful design.


Before You Place an Order

To help you choose the right item, we recommend:

  • Reviewing product photos and descriptions carefully

  • Checking size, material, and care details on each product page

  • Considering where the cushion will be used (indoor or outdoor environments)

If you have questions before purchasing, our support team is happy to help.


Ordering & Payment

  • All prices are shown clearly at checkout

  • No hidden fees or subscriptions are ever added

  • Payment is processed securely using trusted methods

Once your order is placed, you’ll receive a confirmation email with your order details.


Processing & Shipping

  • Orders are typically processed within 1–3 business days

  • Shipping details, delivery time estimates, and tracking information are provided after shipment

  • We currently ship within the United States

For full shipping details, please refer to our Shipping Policy page.


Returns & Quality Support

We take quality seriously.
Returns or exchanges are accepted only if an item arrives damaged, defective, or incorrect.
Requests must be submitted within the stated timeframe after delivery.

Please review our Return & Refund Policy for full details before placing your order.


Caring for Your Cushions

To help your cushions last longer:

  • Follow the care instructions listed on each product page

  • For outdoor use, store cushions in a dry place during severe weather

  • Spot clean when possible to maintain appearance and texture


Need Help?

Your comfort and trust matter to us.
If you have any questions about your order, product details, or purchasing process, please contact us:

📧 support@roomupdecor.com

We’re here to support you—before and after your purchase.