Frequently asked questions
What kinds of products can I find on this site?
RoomUpDecor offers a range of decorative home items, including throw pillows, outdoor pillow covers, and pillow inserts designed for sofas, chairs, beds, and lounge spaces. Whether you’re refreshing a single seat or styling a room, there are multiple sizes and styles to consider.
How do I choose the right pillow size?
Choosing the right size helps pillows fit comfortably with your furniture. Smaller sizes (e.g., 18″ x 18″) are versatile for chairs and sofas, medium sizes (20″ x 20″) work well in many spaces, and larger sizes are suited for deeper seating or layered looks. Lumbar pillows provide lower-back support and visual variety.
Do you ship to the United States, and how long will delivery take?
Yes — RoomUpDecor ships within the United States.
- Orders are prepared in 1–3 business days.
- Once shipped, delivery can take about 7–9 business days via USPS.
- You’ll receive tracking information by email after your order ships.
Delivery times may vary slightly due to weather or carrier conditions.
Is there a shipping cost?
Standard shipping is a flat rate of $8 per order within the US. Orders over $99 may qualify for free standard shipping.
Can I cancel or change my order after placing it?
Yes — you may request a cancellation or correction within 12 hours of purchase by contacting RoomUpDecor support. Orders that have already shipped cannot be canceled.
What is your return policy?
Returns are accepted only if the item is damaged, defective, or if the wrong item was sent due to our error.
- You must request a return within 30 days of delivery.
- Items must be unused and in original packaging.
- If the return is due to our error, RoomUpDecor covers return shipping costs.
- Refunds are issued to the original payment method within a few business days after inspection.
What if I change my mind about the look or fit?
Because products are prepared as-sold, returns for personal preference (e.g., color or size selection) are typically not accepted. Please review product details and sizing before purchase to feel confident in your selection.
How will I know the order is confirmed?
After placing an order, you should receive an order confirmation email. Once your order ships, you’ll receive a shipping confirmation with tracking details so you can monitor delivery.
What should I do if my item arrives damaged or incorrect?
Inspect your items as soon as they arrive. If you spot a defect, damage, or incorrect product, contact customer support right away with photos and your order number so the issue can be reviewed and resolved.
How can I contact customer support?
Support is available via email for questions about orders, shipping, returns, and product details. You can also find contact information on the site’s Contact Us page.
Do you offer guides or help with styling?
Yes — RoomUpDecor provides a Size & Style Guide to help you choose pillow sizes and combinations that work with different home layouts.
Are there any extra costs after checkout?
No. The amount you see at checkout is what you’ll pay — RoomUpDecor does not charge hidden fees, automatic subscriptions, or recurring charges.